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Returns

Returns Policy

Please read all the conditions below.

Mepkart.com reserves the right to refuse a return / refund / exchange request.
Please make your claims for "damaged items on delivery" or missing items within 12 hours of receipt of your order.

Is my product eligible for a return?

All of the products sold on mepkart.com are eligible for returns, if not stated otherwise on the product page. Some products may not be eligible for returns due to the nature of the product. 

If you decide to return your purchase, you can do so within 14 days of your purchase.

The following conditions apply: 

1.The product must be returned with the original packaging, sealed and unopened.
2.If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3.If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

If your item is eligible for a return, you will be able to raise the return request through the Order History page in your mepkart.com user account. Our return The team will contact you within 24 hours for claim validation. After confirmation, we will send a courier to collect the item from your address.

Cancelling an order
To request an order cancellation, please notify us either by phone, email, WhatsApp live chat, or through our social media pages. If you decide to cancel the order, please do so as soon as possible.

Please mention the reason for the cancellation in the return request form.

Payment refunds
Refunds are processed within 2-4 working days after the product is returned, inspected, and accepted for a return. Refunds will be issued only through the original mode of payment. Refunds to a credit or debit card may take up to 10 business days. It takes on average 1 to 5 business days for refunds to receive your bank account.

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