At Mepkart.com, we understand that sometimes you may need to return a product. To ensure a smooth and hassle-free return experience, please carefully review the following conditions and guidelines:
Requesting a Return:
Mepkart.com reserves the right to evaluate and potentially refuse return, refund, or exchange requests.
If you receive damaged items or find items missing from your order, please notify us within 12 hours of receiving your order.
Eligibility for Returns:
Most products sold on Mepkart.com are eligible for returns unless explicitly stated otherwise on the product page. Some items, however, may not be eligible for returns due to their nature.
If you choose to initiate a return, you must do so within 14 days of your purchase.
Conditions for Returns:
For a successful return, the following conditions must be met:
The product must be returned in its original packaging, sealed, and unopened.
In cases where the product has been used, the original box was opened, or the original seal was removed, we will not be able to process a refund unless a manufacturing defect is present.
In the event of a manufacturing defect, you must return the product along with the original box, information booklet, and all other included accessories.
Initiating a Return:
If your item meets the return criteria mentioned above, you can initiate the return process through the "Order History" page in your Mepkart.com user account. Our dedicated return team will contact you within 24 hours to validate your claim. Once the return is confirmed, we will arrange for a courier to collect the item from your address.
If you wish to cancel an order, please notify us promptly through phone, email, WhatsApp live chat, or our social media pages. It's essential to request cancellation as soon as possible. When submitting a cancellation request, kindly provide the reason for cancellation in the return request form.
Refunds are typically processed within 2-5 working days after we receive and inspect the returned product.
Refunds will be issued using the same mode of payment that was used for the original purchase. Please note that refunds to credit or debit cards may take up to 10 business days to reflect in your account, while bank account refunds usually take 1 to 5 business days.
We strive to make your shopping experience at Mepkart.com as enjoyable as possible, and our returns policy is designed to ensure fairness and transparency. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Mepkart.com.